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Beer Tent The general discussion forum, and the place to start a new "beer-tent-like" Piping Related discussion...

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Old 08-04-2020, 12:30 PM   #1
Dunkin'
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Default Online Order from Highland Heritage in Delaware

Hello,

I don't know where else to take this issue, so I will try here in the possibility someone knows any of the people who work for Highland Heritage in Delaware. I placed an order for a pair of gillie brogues almost a month ago and have still not received them or any notification of the shipment/status of the order. I have tried calling them (voicemail inbox full!) and sending a few emails with no response. Any advice on contacting them further would be greatly appreciated.

best,
Duncan
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Old 08-04-2020, 12:51 PM   #2
el gaitero
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Default Re: Online Order from Highland Heritage in Delaware

Quote:
Originally Posted by Dunkin' View Post
Hello,

I don't know where else to take this issue, so I will try here in the possibility someone knows any of the people who work for Highland Heritage in Delaware. I placed an order for a pair of gillie brogues almost a month ago and have still not received them or any notification of the shipment/status of the order. I have tried calling them (voicemail inbox full!) and sending a few emails with no response. Any advice on contacting them further would be greatly appreciated.

best,
Duncan
Ouch....the company Highland Heritage LLC holds a BBB rating of F ( the lowest) ; the BBB website indicates a failure to respond to 6 of 8 complaints filed.

Strange for a company that boasts 50+ years in business. Iíd try to cancell the sale on your credit card...good luck.
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Old 08-06-2020, 06:28 AM   #3
Asphalt Piper
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Default Re: Online Order from Highland Heritage in Delaware

I haven't dealt with them in quite some time. I think I remember seeing them at the Fair Hill Games a couple years back. Seemed like business was still going if I remember correctly.

If you're in Baltimore, and perhaps have the time, why not drive on up to see if the shop is still there. I've done it a few times and it's not all that far. I'm in Pasadena and it didn't take but an hour and change.
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Old 08-15-2020, 09:58 AM   #4
tanks hobyman
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Default Re: Online Order from Highland Heritage in Delaware

Quote:
Originally Posted by Dunkin' View Post
Hello,

I don't know where else to take this issue, so I will try here in the possibility someone knows any of the people who work for Highland Heritage in Delaware. I placed an order for a pair of gillie brogues almost a month ago and have still not received them or any notification of the shipment/status of the order. I have tried calling them (voicemail inbox full!) and sending a few emails with no response. Any advice on contacting them further would be greatly appreciated.

best,
Duncan
If you paid by CC, call the CC company and explain the situation. One way or the other, they will sort the problem out and you won't wind up the butt of their poor business ethics. There could, of course, be other explanations as to why they have not responded but you shouldn't have to worry about their problems.
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Old 08-15-2020, 10:01 AM   #5
tanks hobyman
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Default Re: Online Order from Highland Heritage in Delaware

Call your CC company and explain the situation. At least you won't be stuck payin' for nothin'.

Last edited by tanks hobyman; 08-15-2020 at 10:12 AM. Reason: repitition
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Old 08-15-2020, 12:33 PM   #6
el gaitero
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Default Re: Online Order from Highland Heritage in Delaware

Itís been a few weeks since the initial post on this and my own post regarding the F rating by The BBB.

Dunkin.....whatís happened?
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Old 08-22-2020, 08:07 AM   #7
Dunkin'
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Default Re: Online Order from Highland Heritage in Delaware

Haven't heard anything from Highland Heritage, but put in a request to refund the transaction through my credit card which takes 90 days or something, so won't be a while till I get that money back, but better than nothing.
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